Do I need to make a booking?
We highly recommend pre-booking online or by calling us at 808-626-5773 in order to secure a spot on one of our exciting tours. Weekends and holidays can be especially busy so it is best to book ahead. For birthday parties and groups, it’s best to make reservations at least 2 weeks in advance. Too late? Give us a try anyway, and we’ll do our best to accommodate you.
Can I just drop in?
You can always stop by and see what we have available. We’re happy to try and accommodate you if we have availability but it is best to avoid the chance of disappointment by booking ahead!
Do all participants need to have a waiver signed prior to enjoying activities?
Yes, all players participating in Coral Crater activities must have a waiver signed prior to play. Players under 18 years old must have a waiver signed by their parent/guardian. Online waivers are now available, and once signed they will be valid for 365 days.
What should I wear?
We are an outdoor facility so dress for the weather. We operate rain or shine. Please wear closed toed shoes for all activities. We include all the essential rental gear (helmets, harnesses, etc.) for each activity in the admission price. Chances of getting dirty on ATV and are high so bring a change of clothes if you’re heading out to dinner afterwards!
Do you have food and drinks available?
We offer drinks and light snacks in our gift shop, our selection includes: Hawaiian Juice, Hawaiian Green Tea, Iced Cappuccino, Pepsi, Diet Pepsi, Water, Monster Energy Drinks Gatorade, Itoen Green Tea, a variety of potato chips, granola bars, fig bars.
How safe are the Zipline and Adventure Tower tours?
As with all activities, there are inherent risks associated with Ziplining and the Adventure Tower. Our course surpasses the Association for Challenge Course (ACCT) standards and pre-use inspections on both the safety equipment and course occur daily. Extensive training for our guides are provided by Synergo, a Professional Vendor Member (PVM) of the ACCT. Synergo also completes our periodic course inspections.
I’ve never been ziplining before, do I need experience?
The beauty of our tours are that you do not require any previous experience or skills. Our friendly and professional guides will help you through your entire experience, from providing you with well fitting safety equipment, to leading you through the course.
How physically fit do I need to be?
You need to be reasonably fit to enjoy our tours. There is some walking involved between some of the zip lines as well as a stretch which includes a short incline. Some of the walking paths may have loose footing and roots/rocks. Our tours are not recommended for people with back or neck injuries or for those with difficulty walking. You will need to be capable of carrying 15 pounds for the duration of your tour. Coral Crater reserves the right to cancel your tour if we are concerned about your physical well being.
I’m pregnant, can I participate?
Congratulations! However, for safety reasons, we don’t recommend pregnant women participate in any of our tours. Please come join us in the future.
My children are under 60 lbs., is there any way they can go ziplining?
Yes, it is possible for children 40-60 lbs. to tandem with one of our guides. Please select the “Children 40-60 lbs.” option and we will be happy to make arrangements for your child to enjoy the tour. We only allow children between 40-60 lbs. to tandem
What is the maximum weight allowed to participate in activities?
The maximum weight allowed to participate in any of the activities is 275 lbs (175 Kilos). All guests are weighed at check in. If a guest is over that weight limit they will not be be allowed to participate but are welcome to be a spectator.
What is the minimum age to participate in activities?
The minimum age is 6 to to participate in any activity at the park is 6 years old.
The minimum age is 18 to DRIVE an ATV and 6 is the minimum age to be a passenger on an ATV.
Do I have to participate with my child?
Any child under the age of 18 years old has to have a waiver signed by their parent or legal guardian. Children 14 years and older can tour without a parent present but require the waiver signed by a parent or legal guardian. Parents of Children 13 and under must be present at the park, but are not required to participate.
I see that the minimum height is 4’6″ for the Adventure Tower, what if my child is under 4’6″?
Our safety equipment requires participants to be 4’6″ or taller to independently navigate the Adventure Tower. Participants who are under 4’6″ are still welcome to participate but need to be accompanied by an adult participant who can perform necessary safety tasks.
My child wants to do the Adventure Tower but I do not want to accompany him/her. Is there still a way to participate in this tour?
A trained guide can be arranged to accompany those under 4’6″ by selecting the add-on option at check-out.
Can I drop off my children at the park to do an activity without me?
Any child under the age of 18 years old must have a waiver signed by their parent or legal guardian. Children aged 13 years and older can participate without a parent present, but the parents must check them in and provide contact information. A responsible 18 year old adult member of your party must be present at the park for children aged 12 and under.
What if some of my family do not want to participate?
We understand that sometimes a few members of your party prefer to play the role of spectator or are not big enough to participate. For those people, we have a beautiful turfed area with picnic tables they are welcome to relax on while other members of the group are out getting their thrills.
Can I have an ATV to myself?
Our ATVs are two-seaters. They’re operated on a double occupancy basis, but there is an option for Solo driver. Please keep in mind that if you do not choose solo both participants will have an opportunity to drive and be a passenger (as long as age and driver’s license requirements are met).
What if it’s raining?
We run all tours, rain or shine. Conditions such as high winds and lightning may require us to suspend and reschedule your tour.
Do I tip my guide?
As with any tours/service, it is customary to tip your guides if you are pleased with your service.
What happens to my stuff if I leave it at the park? Is there a lost and found?
Please contact Coral Crater to confirm the item(s) are still at the park. Please coordinate with a staff member a date and time you will return to get the item(s) If you need items shipped to you please email firstname.lastname@example.org and provide the address and your contact info. A staff member will contact you. You will be charged postage and a one time $25 return charge to cover packing and delivery. **Disclaimer: Coral Crater is not responsible for lost, stolen or damaged items. Items that are not claimed within 1 month will be discarded.
What is your cancellation policy?
Tours are fully refunded if activities do not operate for weather or safety reasons.
Tours are fully refunded for individuals and groups of less than 6 when they can cancel 24 hours or more before the start of their tour. Groups of 6 or larger must provide 72 hour notice before the start of their tour in order to receive a full refund. Cancellations can be made by replying to your confirmation email, contacting us by phone, or using the form on the contact us page. Once cancelled, you will receive an email to confirm your cancellation.
Do you have a kama’aina or military rate?
Do you sell gift certificates?
Yes we do. You can purchase electronic gift certificates here
Do you do birthday parties?
Yes. You can view our birthday party packages in the events tab at the top of the page. Don’t see the package you’d like to book? Contact us and we’ll work with you to make sure all the activities you’d like are included.
Can we buy out the park?
Yes, you can. Please contact us for buy-out rates.
Do I get a refund if I crash an ATV?
No. Most definitely not. If you drive responsibly, you will not crash an ATV. If you drive recklessly, you will be removed from the tour. If you crash before your guide can remove you from the tour, you will be responsible for all damage to the vehicle and will not be refunded.
What if I am late for my tour?
Check in time is 15 minutes before the start of the tour. If you are late no refunds will be given.