Frequently Asked Questions

Do I need to make a booking?

We strongly encourage reservations so we can be sure that we are able to get you on the activities that you want.

What if I am late for my tour?

Check in time is 15 minutes before the start of the tour. Please be on time. If you are late no refunds will be issued.

What is the minimum age to participate in activities?

The minimum age is 6 to do Ziplining, Adventure Tower, Freefall and ATV’s in addition to the minimum weight of 40 lbs.

What is the maximum weight to participate?

275lbs per person for any activity. All guests are weighed at check-in. If you are over 275lbs you will not be able to participate and we will not be able to refund you.

Do all participants need to have a waiver signed prior to enjoying activities?

Yes, all participants and observers must have a waiver signed. Participants under 18 years old must have a waiver signed by their parent/guardian. To sign the waiver go to the homepage and you will see it in red.

What should I wear?

We are an outdoor facility so dress for the weather. We operate rain or shine. Please wear closed toed shoes for all activities. We include all the essential gear (helmets, harnesses, etc.) for each activity in the activity cost. Chances of getting dirty on ATV are high so bring a change of clothes, towels and ponchos if you’re heading out to dinner afterwards!

Do you have food and drinks available?

We have food trucks in our parking lot that operate daily except Sundays. We also sell snacks in our gift shop.

How safe are the Zipline and Adventure Tower tours?

As with all activities, there are inherent risks associated with Zipling and the Adventure Tower. Our course surpasses the Association for Challenge Course (ACCT) standards and pre-use inspections on both the safety equipment and course occur daily. Extensive training for our guides are provided by Synergo, a Professional Vendor Member (PVM) of the ACCT. Synergo also completes our periodic course inspections.

I’ve never been zipling before, do I need experience?

The beauty of our tours are that you do not require any previous experience or skills. Our friendly and professional guides will help you through your entire experience, from providing you with well fitting safety equipment, to leading you through the course.

How physically fit do I need to be?

You need to be reasonably fit to enjoy our tours. There is some walking involved between some of the zip lines as well as a stretch which includes a short incline. Some of the walking paths may have loose footing and roots/rocks. Our tours are not recommended for people with back or neck injuries or for those with difficulty walking. You will need to be capable of carrying 15 pounds for the duration of your tour. Coral Crater reserves the right to cancel your tour if we are concerned about your physical well being.

I’m pregnant, can I go ziplining?

Congratulations! However, for safety reasons, we don’t recommend pregnant women participate in any of our tours. Please come join us in the future.

My children are under 60 lbs., is there any way they can go ziplining?

Yes, it is possible for children 40-60 lbs. to tandem with a guide. Due to safety reasons they cannot tandem with anyone other than our guides. Generally if a child is under 50lbs they will have to go tandem with a guide. Those over 50lbs we encourage to go alone.

I see that the minimum height is 4’6″ for the Adventure Tower, what if my child is under 4’6″?

Our safety equipment requires participants to be 4’6″ or taller to independently navigate the Adventure Tower. Participants who are under 4’6″ are still welcome to participate but need to be accompanied by an adult participant who can perform necessary safety tasks.

My child wants to do the Adventure Tower but I do not want to accompany him/her. Is there still a way to participate in this tour?

A trained guide can be arranged to accompany those under 4’6″ by selecting the add-on option at check-out.

What if some of my family do not want to participate?

We understand that sometimes a few members of your party prefer to play the role of spectator or are not big enough to participate. For those people, we have a beautiful turfed area with picnic tables they are welcome to relax on while other members of the group are out getting their thrills.

What if it’s raining?

We run all tours, rain or shine. Conditions such as high winds and lightning may require us to suspend and reschedule your tour.

Do I tip my guide?

As with any tours/service, it is customary to tip your guides if you are pleased with your service. We now accept cash, credit cards, venmo or cashapp for gratuity.

What is your cancellation policy?

Individuals and groups can cancel 24 hours or more before the start of their tour for a full refund. Tours cancelled within 24 hours of the tour will not be refunded..

How long do your tours take?

Tour times are listed in the description for each activity.

Do you have a kama’aina or military rate?

Yes, it is 15% off for kama’aina and military.

Do you sell gift certificates?

Yes we do. You can purchase electronic gift certificates by selecting the option in our list of activities.

Do I get a refund if I crash an ATV?

No. Most definitely not. If you drive responsibly, you will not crash an ATV. If you drive recklessly, you will be removed from the tour. If you crash before your guide can remove you from the tour, you will be responsible for all damage to the vehicle and will not be refunded the cost of your touer.